FAQ Publisher Admin

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== How long will it take my application to be approved? ==
== How long will it take my application to be approved? ==
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We look to approve all publisher  applications 2 working days after they have been received. If after this period you have not received an email to the email address that you registered with, please contact [mailto:publishersuccess@awin.com Awin Publisher Success]
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We aim to approve all Publisher applications within two working days. If you have not received an email to the email address that you registered with following this period, please contact [mailto:publishersuccess@awin.com Awin Publisher Success]
For more information on the approval process, please see our [[Signing Up As An Affiliate|Sign Up Guide]]
For more information on the approval process, please see our [[Signing Up As An Affiliate|Sign Up Guide]]
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== Why has my application to become a publisher been rejected? ==
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== Why has my application to become a Publisher been rejected? ==
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[[Affiliate Application Rejections|Click here]] for information on why Awin may reject applications.
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Please [[Affiliate Application Rejections|click here]] for further information regarding Awin rejection reasons.
== How do I retrieve my login details? ==
== How do I retrieve my login details? ==
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If you have forgotten your password then you will need to visit http://ui.awin.com enter in your e-mail address and then click on the ‘Forgotten Password’ link. This will send a temporary replacement password to your registered email address.  
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If you have forgotten your password, visit http://ui.awin.com, enter in your e-mail address and then click on the ‘Forgotten Password’ link. This will send a temporary replacement password to your registered email address.  
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If you are unable to use this facility please contact Technical Services via email at support@awin.com and we will assist you.
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If you are unable to use this facility, please contact Technical Services via email at support@awin.com for further assistance.
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Once you have entered the account using the temporary password, you can go to the drop-down menu under "Hello, ''user name''" on the upper right side of your interface, and select "user authentication" to change your password to something more memorable.  
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Once you have accessed your account using the temporary password provided, go to the drop-down menu under "Hello, ''user name''" on the upper right-hand side of your interface, and select "user authentication" to change your password to something more memorable.  
== How do I change/update my account details? ==
== How do I change/update my account details? ==
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All changes to contact, address, company, bank and VAT details can now be made through your account.
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All changes to your contact, address, company, bank and VAT details can be made through your account.
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If you are unsure on how to do this then please contact the Partnerships Team using the Ticketing system and they will be able to make amendments for you.  
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If you are unsure on how to do this, please contact the Publisher Success email: [mailto:publishersuccess@awin.com Publisher Success].
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== Where can I find information on advertiser commission rates? ==
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== Where can I find information on Advertiser commission rates? ==
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Advertiser commission rates can be located in two main areas:
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Advertiser commission rates can be located on the Advertiser's profile page.
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*There is a full advertiser directory available through the Awin website, located here: http://www.awin.com/merchant_directory.php
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*Here you can go through and search on an individual basis to find advertisers commission rates
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==How do I find out why a commission has been declined?==
==How do I find out why a commission has been declined?==
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Select the report 'Commission details' by 'Month', in the following search criteria box change the "Show" option to declined and click "Generate Report". Any declined commissions for that month will be reported here. You can find the reason for the decline by hovering your mouse over the circles on the left hand-side. If you would like a clearer explanation we would suggest you contact the advertiser directly.
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Select Report > Transactions and filter by 'Month'. In the 'Transaction Status' box select 'Declined' and click 'Generate Report'. Any declined commissions for that month will be reported here. You can find the reason for the decline by hovering your mouse over the circles on the left-hand side. If you require further explanation we suggest you contact the Awin Account Manager listed for the specified Advertiser.
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==Is it possible to add an additional website to one account or is it necessary to open an additional account for another website?==
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==Is it possible to add an additional website under one account?==
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You do not need to create additional publisher accounts to promote advertisers on the other web sites that you may run. You can add details about all your different web sites on your publisher profile  by going to https://ui.awin.com then clicking on ‘Account’, and ‘Promotional Spaces’. On this page, you can add new sites, and categorise and describe each one in detail. If you require additional help using the interface, please take a look at our Step-by-step guide.  
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You do not need to create additional Publisher accounts to promote Advertisers on other websites that you may manage. You can add details for all of your sites on your Publisher profile  by going to https://ui.awin.com then clicking on ‘Account’, and ‘Promotional Spaces’. On this page, you can add new sites, and categorise and describe each one in detail.  
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==What's the difference between an Impression and a Click?==
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==What is the difference between an Impression and a Click?==
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An [[Jargon_Buster#Impression|impression]] is recorded when one of your web pages is loaded and a banner is displayed to the visitor. Every time a banner is loaded your impressions count increases. A click is recorded when a visitor to your site clicks one of your linking methods and is referred to an advertiser site.
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An [[Jargon_Buster#Impression|Impression]] is recorded when one of your web pages is loaded and a banner is displayed to the User. Every time a banner is loaded your Impressions count increases. A Click is recorded when a visitor to your site clicks on one of your linking methods and is referred to an Advertiser site.
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==Why aren’t my text links recording Impressions?==
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==Why are my Text Links not recording Impressions?==
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It is not possible for us to track [[Jargon_Buster#Impression|impressions]] on a text link. Impressions can only be recorded when using an advertiser’s banners.
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It is not possible for us to track [[Jargon_Buster#Impression|Impressions]] on a Text Link. Impressions can only be recorded when a Publisher uses an Advertiser’s banner.
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==Why can’t I find the details of an advertiser’s programme that I am promoting?==
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==Why can I not find the details of an Advertiser’s program?==
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It could be that the advertiser has closed on the network or that they are hidden to stop new publisher s joining their programme. Please find the advertiser in the ‘Current Advertisers’ page and you will be able to see if their programme is active.
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It could be that the Advertiser has closed on the network or that they are hidden to prevent new Publishers joining their program. Search under the Advertisers > Join Progams tab and you will be able to see if an Advertiser's program is active.
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==Why have I been rejected by an advertiser?==
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==Why have I been rejected by an Advertiser?==
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This could be for many reasons such as the content of your website or your methods of promotion. If your application to join a programme has been rejected you should first of all read the advertiser's programme description and terms and conditions to see if they refer to any kinds of publisher s not allowed to promote the programme. For an exact reason as to why your application to join an advertiser’s programme has been rejected please contact the advertiser directly from your publisher  account using the form provided on the advertiser details page or raising ticket with [mailto:publishersuccess@awin.com Awin Publisher Success] explaining your site/methods of promotion.
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This could be for many reasons such as the content of your website or your methods of promotion. If your application to join a programme has been rejected you should first read the Advertiser's program description and terms and conditions to see if they make reference to Publisher types not allowed to promote the program.  
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For an exact reason as to why your application to join an Advertiser’s program has been rejected, please contact the Awin Account Manager listed on the Advertiser profile explaining your site/methods of promotion.
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==Why was this commission rejected by an advertiser?==
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==Why was this commission rejected by an Advertiser?==
A [[Jargon_Buster#Commission|commission]] may be rejected for a number of reasons. The most common reasons for rejecting commissions are:
A [[Jargon_Buster#Commission|commission]] may be rejected for a number of reasons. The most common reasons for rejecting commissions are:
* The order was cancelled by the customer.
* The order was cancelled by the customer.
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* The order was returned by the customer in accordance with the advertiser's returns policy.
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* The order was returned by the customer in accordance with the Advertiser's returns policy.
* The commission was duplicated. Commissions can appear duplicated if the customer refreshes or prints the confirmation page.
* The commission was duplicated. Commissions can appear duplicated if the customer refreshes or prints the confirmation page.
* The transaction was fraudulent.
* The transaction was fraudulent.
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If you believe a commission was rejected when it should have been approved, please create a ticket with [mailto:publishersuccess@awin.com Awin Publisher Success] with the following information:
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If you believe a commission was rejected when it should have been approved, please contact [mailto:publishersuccess@awin.com Awin Publisher Success] with the following information:
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* Advertiser Id/Name
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* Advertiser ID/Name
* Banner/Link used
* Banner/Link used
* Sale amount
* Sale amount
* Commission amount or item purchased
* Commission amount or item purchased
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* Order Ref
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* Order Reference
* Date and Time ordered  
* Date and Time ordered  
* Click Ref used if available
* Click Ref used if available
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This information will then be sent on to the advertiser for review, please allow 75 days for validation. If you do not hear anything before this time for this transaction, your untracked query will be auto approved.
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This information will then be sent on to the Advertiser for review, please allow 75 days for validation. If you do not hear anything before this time for this transaction, your untracked query will be auto-approved.
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If you would prefer to upload the details you wish to query directly please create a ticket to [mailto:publishersuccess@awin.com Awin Publisher Success] and state that you would like this to be enabled on your account. Once enabled you can follow this guide: [[Publisher_Transaction_Queries]]
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If you would prefer to upload the details you wish to query directly please contact [mailto:publishersuccess@awin.com Awin Publisher Success] and state that you would like this to be enabled on your account. Once enabled you can follow this guide: [[Publisher_Transaction_Queries]]
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==What is the PPC policy of advertiser ‘X’?==
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==What is the Pay Per Click (PPC) policy for an Advertiser?==
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You can check this by looking in the advertiser's programme description via your publisher account. Most advertisers will include a section dealing with paid search or keyword policy. This information may also be included in the Terms and Conditions that are applicable. A link to these can be found underneath the programme description.
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You can check this by looking in the Advertiser's program description via your Publisher account. Most Advertisers will include a section referring to their Paid Search or keyword policy. This information may also be included in the Terms and Conditions that are applicable. A link to these can be found underneath the program description.
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==How can I close my publisher account?==
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==How can I close my Publisher account?==
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Please notify the Publisher Success Team by creating a ticket [mailto:publishersuccess@awin.com Awin Publisher Success] - we shall aim to close your ticket and ask Finance to send through any relevant payments.
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Please notify the Publisher Success Team by emailing [mailto:publishersuccess@awin.com Awin Publisher Success] - we shall aim to close your ticket and ask Finance to send through any relevant payments.
= Financial Issues =
= Financial Issues =
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==Untracked sales==
==Untracked sales==
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Unfortunately from time to time you may encounter untracked sales. This may happen for a number of reasons. Anti-virus packages, certain software used for content filtering and removal/deletion of cookies can lead to sales going untracked. If you believe that your sale should have been tracked as a publisher  link was used, please provide us with the following information in a  ticket to [mailto:publishersuccess@awin.com Awin Publisher Success] so we're able to add this into our system.
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Unfortunately from time to time you may encounter an Untracked sale. This may happen for a number of reasons such as anti-virus packages, certain software used for content filtering and removal/deletion of cookies. If you believe that your sale should have been tracked as a Publisher link was used, please provide us with the following information in an email to [mailto:publishersuccess@awin.com Awin Publisher Success]:
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* Advertiser Id/Name
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* Advertiser ID/Name
* Banner/Link used
* Banner/Link used
* Sale amount
* Sale amount
* Commission amount or item purchased
* Commission amount or item purchased
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* Order Ref
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* Order Reference
* Date and Time ordered  
* Date and Time ordered  
* Click Ref used if available
* Click Ref used if available
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We are able to send this information on to the advertiser for review, please allow 75 days for validation. If you do not hear anything before this time for this transaction, your untracked query will be auto approved.
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We will send this information on to the Advertiser for review, please allow 75 days for validation. If you do not hear anything before this time for this transaction, your untracked query will be auto-approved.
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If you would prefer to upload the details you wish to query directly please create a ticket  [mailto:publishersuccess@awin.com Awin Publisher Success] and state that you would like this to be enabled on your account. Once enabled you can follow this guide: [[Publisher_Transaction_Queries]]
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If you would prefer to upload the details you wish to query directly please contact [mailto:publishersuccess@awin.com Awin Publisher Success] and state that you would like this to be enabled on your account. Once enabled you can follow this guide: [[Publisher_Transaction_Queries]]
==Can I get a receipt for the £5 joining fee?==
==Can I get a receipt for the £5 joining fee?==
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We do not raise invoices for the £5 deposit when you join Awin.
We do not raise invoices for the £5 deposit when you join Awin.
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This £5 is credited back to your account when you join the network and is paid back with your first publisher commission payment, when you have met the pay [[FAQ_Publisher_Admin#What_are_the_payment_thresholds?|threshold]]. Once the threshold has been met, a payment is generated in the system and can be viewed in the payment historyThrough this link you are then able to view the details of the payment including the individual commissions, which will also include the £5 subscription fee.  This is the self-billing invoice that we raise that enables us to make payment on the commissions. You will be able print this off yourself once your first payment has been generated.   
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Th £5 deposit is credited to your account when you join the Network and is paid back within your first Publisher commission payment (this will occur when you have met the pay [[FAQ_Publisher_Admin#What_are_the_payment_thresholds?|threshold]]). Once the threshold has been met, a payment is generated in the system and can be viewed in Reports > Payment > HistoryYou will be able to view the details of the payment including the individual commissions, which will also include the £5 subscription fee.  This is the self-billing invoice that we raise enabling us to make payment on commissions. You can print this once your first payment has been generated.   
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For your information you can view what commissions you have generated through the Commission Details link in your account.
 
== Why aren’t my pending sales being approved? ==
== Why aren’t my pending sales being approved? ==
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It is up to an advertiser to decide if a commission is approved or declined to a publisher . We do ask advertisers to validate as regularly as possible to ensure publisher s get the commission as quickly as possible. Some advertisers approve on a daily basis and some monthly. Please allow until then end of the month before contacting an advertiser for a reason why commissions are not being validated.  
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It is up to the Advertiser to determine if a commission is approved or declined to a Publisher. We do ask Advertisers to validate as regularly as possible to ensure Publishers receive commission as quickly as possible. Some Advertisers approve on a daily basis and some monthly. Please allow until then end of the month before contacting the relevant Awin Account Manager regarding commission validations.  
==When do Awin pay publishers? ==
==When do Awin pay publishers? ==
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Publisher Payments are as follows;
 
1st - 15th validated commissions (e.g. June 2010) Payment generated on 1st July (or first working day after)
1st - 15th validated commissions (e.g. June 2010) Payment generated on 1st July (or first working day after)
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==What are the payment thresholds? ==
==What are the payment thresholds? ==
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*GBP Bacs minimum £20 Threshold – to credit publishers bank account after three working days.
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*GBP Bacs minimum £20 Threshold – to credit Publisher's bank account after three working days.
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*GBP International minimum £20 Threshold – self billed invoice (payment date in payment history) generated 1st May (or first working day after) – can take a bit longer to credit affiliates bank account.
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*GBP International minimum £20 Threshold – self billed invoice (payment date in payment history) generated 1st May (or first working day after) – can take a bit longer to credit Publisher's bank account.
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*Euro minimum €20 euro Threshold – self billed invoice (payment date in payment history) generated 1st May (or first working day after) – can take a bit longer to credit affiliates bank account.
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*Euro minimum €20 euro Threshold – self billed invoice (payment date in payment history) generated 1st May (or first working day after) – can take a bit longer to credit Publisher's bank account.
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*US Dollar ACH minimum $20 Threshold – self billed invoice (payment date in payment history) generated 1st May (or first working day after) – can take a bit longer to credit affiliates bank account.
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*US Dollar ACH minimum $20 Threshold – self billed invoice (payment date in payment history) generated 1st May (or first working day after) – can take a bit longer to credit Publisher's bank account.
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*US Dollar International minimum $20 Threshold – self billed invoice (payment date in payment history) generated 1st May (or first working day after) – can take a bit longer to credit affiliates bank account.
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*US Dollar International minimum $20 Threshold – self billed invoice (payment date in payment history) generated 1st May (or first working day after) – can take a bit longer to credit Publisher's bank account.
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*US Dollar Cheque minimum $20 Threshold – self billed invoice (payment date in payment history) generated 1st May (or first working day after) - Chq authorised and posted out same day.
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*US Dollar Cheque minimum $20 Threshold – self billed invoice (payment date in payment history) generated 1st May (or first working day after) - Cheque authorised and posted out same day.
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*Canadian Dollar International minimum $20 Threshold – self billed invoice (payment date in payment history) generated 1st May (or first working day after) – can take a bit longer to credit affiliates bank account.
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*Canadian Dollar International minimum $20 Threshold – self billed invoice (payment date in payment history) generated 1st May (or first working day after) – can take a bit longer to credit Publisher's bank account.
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<b>For all the different payment methods and tracked currencies the publisher must reach their threshold by the 15th or the last day of the month to receive payment for that respective half of the month, otherwise it will then rollover to the next period.</b>
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<b>For all payment methods and tracked currencies the Publisher must reach the threshold by the 15th or the last day of the month to receive payment for that respective half of the month, otherwise it will rollover to the next period.</b>
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If a publisher selects to be paid monthly (rather than twice monthly) they will only receive payment in the second half of the month i.e. commissions up to 30th April and paid 15th May.
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If a Publisher selects to be paid monthly (rather than twice monthly) they will only receive payment in the second half of the month i.e. commissions up to 30th April will be paid on 15th May.
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<b>Awin recommends ACH payments for all publishers based in the USA.</b>  
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<b>Awin recommends ACH payments for all Publishers based in the USA.</b>  
== What currency is commission paid in? ==
== What currency is commission paid in? ==
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== I haven't received my BACS payment. What should I do? ==
== I haven't received my BACS payment. What should I do? ==
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Please check when the payment was sent to you in your '''Payment Details''' section. If the payment was by BACS and was not received within 4 working days please submit a ticket. Please also check that we have the correct bank details, address or payment details. Please check these details via the ‘Update account details’ section within your publisher account. This also could be due to the advertiser's payment status - indicated by the colour of the 'traffic light' under 'Payment Status' on the advertiser's information page - so please check that the advertiser is green before please create a ticket to [mailto:publishersuccess@awin.com Awin Publisher Success]. For more information on this please see: [[Advertiser_Payment_Status| Advertiser Payment Statuses]]
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Please check when the payment was sent to you in your '''Payment Details''' section. If the payment was by BACS and was not received within 4 working days please contact [mailto:publishersuccess@awin.com Awin Publisher Success]. Please also check that we have your correct bank details, address or payment details via the ‘Update account details’ section within your Publisher account. This also could be due to the Advertiser's payment status. This can be checked by viewing the colour of the 'traffic light' under 'Payment Status' on the Advertiser's information page. For more information on this please see: [[Advertiser_Payment_Status| Advertiser Payment Statuses]]
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==I am an international publisher , can I be paid by bank transfer?==
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==I am an international Publisher, can I be paid by bank transfer?==
Awin can only pay non-UK accounts by international wire transfer and ACH transfer.
Awin can only pay non-UK accounts by international wire transfer and ACH transfer.
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==I have recently become VAT registered, can I get any VAT back?==
==I have recently become VAT registered, can I get any VAT back?==
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When you get your VAT number you can enter the information into the payment details section of the publisher  provider area. The self-billed invoices when generated each month will then automatically add VAT.
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When you get your VAT number you can enter the information into the payment details section of the Publisher provider area. The self-billed invoices generated each month will then automatically add VAT.
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If there are payments already made before you were able to enter the VAT details then you can be paid backdated VAT. In order to do this you need to supply us with a copy of the certificate and then raise an invoice to [[Welcome_to_Publisher_Window|Awin]] just for the VAT amount.
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If there are payments already made before you were able to enter the VAT details then you can be paid back-dated VAT. In order to do this you need to supply us with a copy of the certificate and then raise an invoice to [[Welcome_to_Publisher_Window|Awin]] just for the VAT amount.
== Where have the commissions that I had pending in my account gone? ==
== Where have the commissions that I had pending in my account gone? ==
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If you notice that you no longer have pending commissions in your account this will be because they have either been approved or declined. Please check the Transactions report and use the filters on the report to show commissions either confirmed or declined.
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If you notice that you no longer have pending commissions in your account this will be because they have either been approved or declined. Please check the Transactions Report and use the filters on the report to show commissions either confirmed or declined.
== How long do commissions remain pending? ==
== How long do commissions remain pending? ==
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Validating commissions is the responsibility of the advertiser and commissions will remain pending until an advertiser validates them. If the commissions remain pending for a lengthy time, please inform Awin by creating a ticket with [mailto:publishersuccess@awin.com Awin Publisher Success] so that we can ask the advertiser to validate them.
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Validating commissions is the responsibility of the Advertiser and commissions will remain pending until an Advertiser validates them. If the commissions remain pending for a long time, please inform Awin by emailing [mailto:publishersuccess@awin.com Awin Publisher Success] so that we can ask the Advertiser to validate them.
== Incorrect commission rates ==
== Incorrect commission rates ==
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If you have checked the programme description and commission rates of an advertiser's programme and find that you have generated enough sales to warrant being awarded the next tier of commission, please raise a ticket to [mailto:publishersuccess@awin.com Awin Publisher Success] which can then be passed to the advertiser account liaison to action on your behalf. Please provide as much information as possible.
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If you have checked the program description and commission rates of an Advertiser's program and find that you have generated enough sales to warrant being awarded the next tier of commission, please email [mailto:publishersuccess@awin.com Awin Publisher Success]. Please provide as much information as possible.
== When is the next payment? ==
== When is the next payment? ==
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Please check your publisher account for the details on your next payment. Please select 'Reports> Payment Overview' which will direct you to a page containing current and previous invoices along with details of when your next payment is due.  
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Please check your Publisher account for the details on your next payment. Please select Reports > Payment Overview which will direct you to a page containing current and previous invoices along with details of when your next payment is due.  
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Revision as of 10:59, 2 August 2019

Contents

Frequently Asked Questions by Publishers - Admin


Administrative Issues

How long will it take my application to be approved?

We aim to approve all Publisher applications within two working days. If you have not received an email to the email address that you registered with following this period, please contact Awin Publisher Success For more information on the approval process, please see our Sign Up Guide

Why has my application to become a Publisher been rejected?

Please click here for further information regarding Awin rejection reasons.

How do I retrieve my login details?

If you have forgotten your password, visit http://ui.awin.com, enter in your e-mail address and then click on the ‘Forgotten Password’ link. This will send a temporary replacement password to your registered email address.

If you are unable to use this facility, please contact Technical Services via email at support@awin.com for further assistance.

Once you have accessed your account using the temporary password provided, go to the drop-down menu under "Hello, user name" on the upper right-hand side of your interface, and select "user authentication" to change your password to something more memorable.

How do I change/update my account details?

All changes to your contact, address, company, bank and VAT details can be made through your account.

If you are unsure on how to do this, please contact the Publisher Success email: Publisher Success.

Where can I find information on Advertiser commission rates?

Advertiser commission rates can be located on the Advertiser's profile page.

How do I find out why a commission has been declined?

Select Report > Transactions and filter by 'Month'. In the 'Transaction Status' box select 'Declined' and click 'Generate Report'. Any declined commissions for that month will be reported here. You can find the reason for the decline by hovering your mouse over the circles on the left-hand side. If you require further explanation we suggest you contact the Awin Account Manager listed for the specified Advertiser.

Is it possible to add an additional website under one account?

You do not need to create additional Publisher accounts to promote Advertisers on other websites that you may manage. You can add details for all of your sites on your Publisher profile by going to https://ui.awin.com then clicking on ‘Account’, and ‘Promotional Spaces’. On this page, you can add new sites, and categorise and describe each one in detail.

What is the difference between an Impression and a Click?

An Impression is recorded when one of your web pages is loaded and a banner is displayed to the User. Every time a banner is loaded your Impressions count increases. A Click is recorded when a visitor to your site clicks on one of your linking methods and is referred to an Advertiser site.

Why are my Text Links not recording Impressions?

It is not possible for us to track Impressions on a Text Link. Impressions can only be recorded when a Publisher uses an Advertiser’s banner.

Why can I not find the details of an Advertiser’s program?

It could be that the Advertiser has closed on the network or that they are hidden to prevent new Publishers joining their program. Search under the Advertisers > Join Progams tab and you will be able to see if an Advertiser's program is active.

Why have I been rejected by an Advertiser?

This could be for many reasons such as the content of your website or your methods of promotion. If your application to join a programme has been rejected you should first read the Advertiser's program description and terms and conditions to see if they make reference to Publisher types not allowed to promote the program. For an exact reason as to why your application to join an Advertiser’s program has been rejected, please contact the Awin Account Manager listed on the Advertiser profile explaining your site/methods of promotion.

Why was this commission rejected by an Advertiser?

A commission may be rejected for a number of reasons. The most common reasons for rejecting commissions are:

  • The order was cancelled by the customer.
  • The order was returned by the customer in accordance with the Advertiser's returns policy.
  • The commission was duplicated. Commissions can appear duplicated if the customer refreshes or prints the confirmation page.
  • The transaction was fraudulent.

If you believe a commission was rejected when it should have been approved, please contact Awin Publisher Success with the following information:

  • Advertiser ID/Name
  • Banner/Link used
  • Sale amount
  • Commission amount or item purchased
  • Order Reference
  • Date and Time ordered
  • Click Ref used if available

This information will then be sent on to the Advertiser for review, please allow 75 days for validation. If you do not hear anything before this time for this transaction, your untracked query will be auto-approved.

If you would prefer to upload the details you wish to query directly please contact Awin Publisher Success and state that you would like this to be enabled on your account. Once enabled you can follow this guide: Publisher_Transaction_Queries

What is the Pay Per Click (PPC) policy for an Advertiser?

You can check this by looking in the Advertiser's program description via your Publisher account. Most Advertisers will include a section referring to their Paid Search or keyword policy. This information may also be included in the Terms and Conditions that are applicable. A link to these can be found underneath the program description.

How can I close my Publisher account?

Please notify the Publisher Success Team by emailing Awin Publisher Success - we shall aim to close your ticket and ask Finance to send through any relevant payments.

Financial Issues

Untracked sales

Unfortunately from time to time you may encounter an Untracked sale. This may happen for a number of reasons such as anti-virus packages, certain software used for content filtering and removal/deletion of cookies. If you believe that your sale should have been tracked as a Publisher link was used, please provide us with the following information in an email to Awin Publisher Success:

  • Advertiser ID/Name
  • Banner/Link used
  • Sale amount
  • Commission amount or item purchased
  • Order Reference
  • Date and Time ordered
  • Click Ref used if available

We will send this information on to the Advertiser for review, please allow 75 days for validation. If you do not hear anything before this time for this transaction, your untracked query will be auto-approved.

If you would prefer to upload the details you wish to query directly please contact Awin Publisher Success and state that you would like this to be enabled on your account. Once enabled you can follow this guide: Publisher_Transaction_Queries

Can I get a receipt for the £5 joining fee?

We do not raise invoices for the £5 deposit when you join Awin.

Th £5 deposit is credited to your account when you join the Network and is paid back within your first Publisher commission payment (this will occur when you have met the pay threshold). Once the threshold has been met, a payment is generated in the system and can be viewed in Reports > Payment > History. You will be able to view the details of the payment including the individual commissions, which will also include the £5 subscription fee. This is the self-billing invoice that we raise enabling us to make payment on commissions. You can print this once your first payment has been generated.


Why aren’t my pending sales being approved?

It is up to the Advertiser to determine if a commission is approved or declined to a Publisher. We do ask Advertisers to validate as regularly as possible to ensure Publishers receive commission as quickly as possible. Some Advertisers approve on a daily basis and some monthly. Please allow until then end of the month before contacting the relevant Awin Account Manager regarding commission validations.

When do Awin pay publishers?

1st - 15th validated commissions (e.g. June 2010) Payment generated on 1st July (or first working day after)

16th - 31st validated commissions (e.g. June 2010) Payment generated 15th July (or first working day after)

My commission has been validated; why haven't I been paid?

Please click here for information regarding our Advertiser Payment Statuses and your Payment Details page.

What are the payment thresholds?

  • GBP Bacs minimum £20 Threshold – to credit Publisher's bank account after three working days.
  • GBP International minimum £20 Threshold – self billed invoice (payment date in payment history) generated 1st May (or first working day after) – can take a bit longer to credit Publisher's bank account.
  • Euro minimum €20 euro Threshold – self billed invoice (payment date in payment history) generated 1st May (or first working day after) – can take a bit longer to credit Publisher's bank account.
  • US Dollar ACH minimum $20 Threshold – self billed invoice (payment date in payment history) generated 1st May (or first working day after) – can take a bit longer to credit Publisher's bank account.
  • US Dollar International minimum $20 Threshold – self billed invoice (payment date in payment history) generated 1st May (or first working day after) – can take a bit longer to credit Publisher's bank account.
  • US Dollar Cheque minimum $20 Threshold – self billed invoice (payment date in payment history) generated 1st May (or first working day after) - Cheque authorised and posted out same day.
  • Canadian Dollar International minimum $20 Threshold – self billed invoice (payment date in payment history) generated 1st May (or first working day after) – can take a bit longer to credit Publisher's bank account.

For all payment methods and tracked currencies the Publisher must reach the threshold by the 15th or the last day of the month to receive payment for that respective half of the month, otherwise it will rollover to the next period.

If a Publisher selects to be paid monthly (rather than twice monthly) they will only receive payment in the second half of the month i.e. commissions up to 30th April will be paid on 15th May.

Awin recommends ACH payments for all Publishers based in the USA.

What currency is commission paid in?

Awin pay commission in NOK, DKK, SEK, PLN, CHF, AUD, EUR, USD, CAD, and GBP.

I haven't received my BACS payment. What should I do?

Please check when the payment was sent to you in your Payment Details section. If the payment was by BACS and was not received within 4 working days please contact Awin Publisher Success. Please also check that we have your correct bank details, address or payment details via the ‘Update account details’ section within your Publisher account. This also could be due to the Advertiser's payment status. This can be checked by viewing the colour of the 'traffic light' under 'Payment Status' on the Advertiser's information page. For more information on this please see: Advertiser Payment Statuses

I am an international Publisher, can I be paid by bank transfer?

Awin can only pay non-UK accounts by international wire transfer and ACH transfer.

I have recently become VAT registered, can I get any VAT back?

When you get your VAT number you can enter the information into the payment details section of the Publisher provider area. The self-billed invoices generated each month will then automatically add VAT.

If there are payments already made before you were able to enter the VAT details then you can be paid back-dated VAT. In order to do this you need to supply us with a copy of the certificate and then raise an invoice to Awin just for the VAT amount.


Where have the commissions that I had pending in my account gone?

If you notice that you no longer have pending commissions in your account this will be because they have either been approved or declined. Please check the Transactions Report and use the filters on the report to show commissions either confirmed or declined.

How long do commissions remain pending?

Validating commissions is the responsibility of the Advertiser and commissions will remain pending until an Advertiser validates them. If the commissions remain pending for a long time, please inform Awin by emailing Awin Publisher Success so that we can ask the Advertiser to validate them.

Incorrect commission rates

If you have checked the program description and commission rates of an Advertiser's program and find that you have generated enough sales to warrant being awarded the next tier of commission, please email Awin Publisher Success. Please provide as much information as possible.

When is the next payment?

Please check your Publisher account for the details on your next payment. Please select Reports > Payment Overview which will direct you to a page containing current and previous invoices along with details of when your next payment is due.

Do we not have what you are looking for?

Visit the Wanted Pages area of the Wiki to learn how to get your desired content added.

Privacy

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