Product Feed Error2
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Revision as of 06:57, 6 March 2017 by Edward Chaput de Saintonge (Talk | contribs)
[-] Building an Awin Product Feed
[-] Product Feed Errors
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Error #2 - Unable to retrieve file |
What is the error?
Why do I have this error?
The error could be a number of issues, please review the most common causes. These could range from User errors in the interface to System errors on client servers:
- You may have selected an incorrect ‘Transfer Method’ when uploading the automated feed.
- There maybe an error in the URL structure added in the interface, for example
- ftp://files.awin.com/ missing ftp://files.awin.com/testFeed.csv
- The Product Feed has been removed from it's location - consult with your Development Team
- Your server being busy at that time
- We were unable to download the product feed due to your server not whitelisting our product feed server location.
How can I resolve this error?
- Check the feed location before uploading the feed to the system. To check the product feed is accessible and working; try adding this URL into your browser to test and see if you recieve data.
- Check that there are no IP restrictions on who can view this product feed and if there are, please ensure the Awin systems are whitelisted. Submit a ticket through our ticketing system to inform us, so we're able to provide you with this content.