FAQ Publisher Technical

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Frequently Asked Questions by Publishers, for Publishers - Admin


Data Feeds

Why isn’t a specific product appearing on the datafeed?

It maybe that the client hasn't chosen to add this into their datafeed, due to constraints with serving the datafeed on a regular basis.

We suggest using the "contact merchant" button in your interface, or adding in a Support Ticket where the Technical Services team can investigate further.

Why isn’t an advertiser datafeed showing in Create-A-Feed?

If you've recently joined this advertiser it may take up to 1 hour to create the relationship within our Create-A-Feed system. If this still doesn't work please add in a Support Ticket

The Merchant's datafeed is out of date - What do I do?

If you believe that an advertiser's datafeed is in need of an update or has errors with the links/images/descriptions then you can create a ticket stating the errors encountered and the advertiser in question. The Technical Services Team will then feed this back to the client/account manager and will await their feedback.


What is Metadata?

The Metadata feature allows Publishers to download information about Product Categories or Advertiser Information in a single file. This lets Publishers view information on categories and Advertisers at a quick glance.

Where can I download this?

To download this metadata, simply click the 'Metadata' link on the right hand side of your Affiliate Administration area. For full details on how to do this please see our Wiki page on Metadata.


Affiliate service API V3

The AffiliateService provides the necessary functionality to retrieve all the information about an publisher 's transactions and Affiliate Window advertisers.

The API is built on the core open source standards of SOAP and WSDL.

This web service allows developers to interface directly with our publisher reporting database, enabling you to integrate your account information within your own applications.

ProductServe API

Find out more information about the ProductServe API, part of the ShopWindow web service.


How do I make links open in a new window?

Adding (target="_blank") at the end of the URL enables the link to open up in a new window.

For banners; make sure the (target="_blank") is added at the end of the URL within the href tag.

How do I use Click Ref?

Please refer to the Publisher_Click_Ref Report as this should contain the relevant information

Example Links

Default Text Link


Deep Link The clickref is added before the deeplink URL (before &p=)

You may want to use this functionality if you would like to link to category or product pages of the advertiser site.

However we strongly advise publisher s to use the deeplink builder to create their deeplinks - more information can be found on the Deeplink_Builder page.

Datafeed Link

You can gain access to the advertiser datafeeds by using the Create A Feed datafeed system in your account.

Banner Link

Banner links will allow you to display the Banner image along with a trackable link. You will be able to use the reporting to track on impressions, clicks and transactions per banner.

Do we not have what you are looking for?

Visit the Wanted Pages area of the Wiki to learn how to get your desired content added.


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