Segmenting Your Publishers – Different Publishers have Different Needs
From Wiki
While it had once been possible to launch a publisher campaign with a ‘one size fits all’ approach, this is no longer the case. Advertisers need to appreciate that different publisher s have differing needs.
As the publisher channel continues to become more sophisticated, it is becoming increasingly important for advertisers to segment their publisher base.
In order to make the most of the various promotional types that are available, advertisers need to understand the triggers that enable them to target their audience effectively. Categorising publisher s in the first instance can help advertisers to segment their publisher base. This categorisation could be based on the publisher ’s primary promotional type. For example, voucher code publisher s could be classified as one type while price comparison sites can be classified as another. Both of these publisher types will need different tools in order to be utilised effectively.
The nature of vouchercode sites mean that their visitors are looking for deals and will be price sensitive. By providing them with codes that will appeal to their target audience, it places them in a better position to convert their visitors into customers. This does not need to be a large discount – in fact, something as simple as offering free delivery can have a massive impact on conversions.
Research from ComScore last year indicated that average order values of those that came with free delivery were on average 30% higher. A high proportion of potential customers leave the purchasing process when they are faced with a delivery charge so this is ideal to encourage conversion.
Consider Different Approaches, including Categorisation
When working with differing publisher types, a different approach will be required. Content publisher s for example may ask for unique content or product descriptions in order to get visitors to their sites. It could also be an idea to select influential bloggers to receive a product as a trial so that they are able to write a product review to gain increased coverage.
While publisher s have traditionally been classified by their promotional type, an extension to this is required to really understand publisher s on their individual merits. Categorisation is based on the assumption that all publisher s within the same category will attract the same audience. This view is rather outdated as two publisher s that appear to be the same on the surface, can have a completely different audience and quality of customer. There is now a great deal of crossover between publisher s’ promotional methods and how they are generating traffic to their sites will vary. This will have ramifications on their target audience and the type of customers they are able to deliver to an advertiser.
Again, it is important that publisher s are segmented effectively and their needs are catered for. By understanding publisher s on an individual basis, advertisers will have the knowledge of who is best positioned to deliver on certain product types. For example, a telecoms company may offer TV packages and broadband – if their goal is to increase broadband sales, by successfully segmenting their publisher base they will know which publisher s are likely to generate broadband sales rather than shift additional TV packages.
If it is an advertiser working within the travel sector this segmentation could be on destination. Advertisers will be able to understand which offers and locations are suited to the correct segment of publisher s.
Segmenting by Revenue
An additional way to segment publisher s is on the amount of revenue they drive to the business.
A typical programme will have around 80% of revenue delivered by key partners with the additional revenue coming from the long tail of publisher s. Both of these segments will require a different approach to managing them so it is important for advertisers to adapt their communication to the relevant segments. In order to stimulate and grow the long tail advertisers can consider incentives and promotions. For the top tier of publisher s more personalised and strategic management will be required to make the most from the partnerships.
While it had previously been possible to launch a campaign and standardise an approach to all publisher s, the channel has now advanced considerably. To ensure that a campaign fulfils its potential, it is imperative that advertisers segment their publisher base and cater for their individual needs.