From Wiki

Part cancelled order

A part cancelled order is an order which may have been part cancelled by the customer.

It’s fair practice to re-commission the publisher with the remaining approved transaction amount. In a situation like this, we would advise advertisers to decline the whole order but re-add in a “manual commission” via the advertiser interface.

Example

Let’s assume that a customer has bought 2 items in one order. The customer may then refund 1 product within the money back guarantee time (14 days or 28 days, which ever is stated in your Terms & Conditions) from that order but keep the other.

• Order Ref: ORD1234
• Items bought: Hair Straighter (10.00) & Shampoo (10.00)
• Total Order Value: 20.00
• Date of Order: 01/08/2009

You system will need to check the order ref after the 14/28 day money back guarantee has been exceeded. If one of the products (e.g. Hair Straighter 10.00) in the order has been refunded, then this would be considered a part decline order.

Please see below for an example part cancelled batch validation file:

OrderReference,TransactionDate,Status,StatusNote
ORD1234,01/08/2009 12:49:45,accepted,
ORD1278,01/08/2009 12:49:45,declined,Part Declined manual commission to be awarded

Please follow the instructions on how to add the manual commissions here.

Please speak to your account manager if you’d like to automate this process, as this is only available for certain programs.